Our Policy

At NeNa Beauty Spa, we are committed to creating a relaxing and professional environment where every client feels valued and cared for. To ensure the best experience for all, we kindly ask our guests to review and follow our spa policies.

Appointments may be booked in advance to guarantee availability, and we encourage timely arrival so you can enjoy your full session without delay. Cancellations or rescheduling should be made at least 24 hours in advance to avoid fees and to allow us to accommodate other clients.

For your comfort and safety, please inform our team of any health conditions, allergies, or special needs before your treatment. All services and packages are non-refundable, but they may be transferred or credited toward future sessions where applicable.

By respecting these policies, together we can maintain a smooth, stress-free experience for every guest at NeNa Spa.