Cancellation Policy & No-Show Policy:
All clients are required to place a credit card on file to schedule an appointment with Nena Weight Loss Center & Spa. Your card is not charged upon booking but will be charged in the event of a no-show or last-minute cancellation. Your credit card information is stored securely on our payment platform, which follows all required appropriate security compliance standards. For your scheduled appointment time we reserve staff, equipment, and products specifically for you. As a small business, we must implement these policies to better honor our patients on the waiting list and our staff.
All appointment cancellations must be made 24 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a $50 charge to the credit card on file.
Refund Policy for Services
At Nena Weight Loss Center and Spa, we are committed to providing exceptional services to help you achieve your wellness goals. We understand that sometimes plans change, and we want to ensure our policies are clear and fair.
1. Refund Eligibility:
• Refunds for our services are available if a cancellation request is made at least 48 hours prior to your scheduled appointment.
• Cancellations made within 48 hours of the appointment are not eligible for a refund, but the service can be rescheduled for a future date within a 30-day period.
2. Non-Refundable Situations:
• Services paid for and not canceled within the 48-hour window are non-refundable.
• Failure to attend the scheduled appointment without prior notice will result in the forfeiture of the payment.
3. How to Request a Refund:
• To request a refund or reschedule your appointment, please contact our front desk team via phone or email. All refund requests must include the original receipt or proof of payment.
4. Processing Time:
• Approved refunds will be processed within 7-10 business days and will be issued via the original payment method.